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Organizational Management (OM) Services
Our Organizational Management (OM) service concentrates on how your organization functions and how it is uses the practices of management to serve the business and its resources.
“The biggest problems facing organizations today stem not from a dearth of new management ideas (we're inundated with them), but primarily from a lack of understanding the basic fundamentals and, most problematic, a failure to consistently apply those fundamentals.”
Built to Last,by James C. Collins & Jerry I. Porras
Chaosity works with you and your team to assess your organization and determine alternatives for action plans to improve its performance. To do so requires attention to your organization's capacities, motivations, performance, environment and how well the these factors are being managed. Addressing only a few of these aspects to implement change will become problematic at best. Whether your company wants to address:
- business process improvements,
- realize the benefits of Project Management practices,
- implement Customer Relationship Management,
- leverage new technologies or systems,
- improve performance,
- continue to grow in size and/or capabilities,
- balance the risks and conflicts created by today's complexity in business, or
- simply assess where you are today (before deciding how to get where you want to be tomorrow)
Contact us for the opportunity to explain how together we can make what seems a chaotic, holistic approach simple.
Benefits
When an organization improves its ability to manage it realizes many benefits, here are a few of the more common:
- Focuses on results, rather than activities - By focusing on results OM cultivates a change from the perspective of acting to the perspective of achieving.
- Reinforces control while encouraging initiative - OM produces meaningful and measurable results which reinforce the ability to manage. And, enables initiatives to be quickly considered by comparing them objectively to your goals, strategies and between each other.
- Cultivates an organizational-wide, long-term view of change -By viewing change from an objective business perspective, an organization is less likely to be lead into conflict between a businesses naturally opposing perspectives (e.g., engineering, sales, HR, finance, management, shareholders, etc).
- Induces performance as an ongoing process, rather than a one-time, event - With a recurring review of change against daily operations an organization naturally transforms from being reactive into a proactive, learning organization.
Approach
The approach for this service consists of the following steps.
Click on the steps below to get more details
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Start-up
This step involves gaining an understanding of a client’s needs:
- Define purpose, objectives & targets for the client
- Define the scope of work in terms of dates, size and how the work fits within any larger organization
- Identify the business functions, processes, documentation & persons within the scope of work
- Define success
- Determine the past efforts relating to the scope of work
- Identify the reasoning for seeking external assistance with the work
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Engagement & Agreement
This step defines in an contractual agreement the following:
- Measurable results to determine the work has been completed as expected
- Rules, practices, conditions and assumptions under which the enguagement operates
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Discovery & Feedback
This step presents the findings and alternatives to the client by:
- Identify information needed to properly analyze the scope of work
- Collect and research related information and best practices
- Organize and present the findings and alternatives including risks, assumptions, issues, etc
- Provide an organizational assessment usually consisting of on or more of the following:
√ An Executive Summary
√ Scope of the Assessment
√ Assessment of the desired organization or parts. The assessment evaluates these general areas-motivation, environment, capacity and performance each of which consists of many aspects to be analyzed.
√ Conclusions and Recommendations
√ If negotiated, Action plan(s) for implementing chosen alternatives
√ If negotiated, Scheduled Review(s), coaching and reassessment for progress
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Action Planning & Integration (Optional)
This step translates the client’s decision (alternative) into plans:
- Identify Action Plan(s)
- Align and integrate involved parties
- Update Actions Plan(s) for ongoing evaluation, communication and change management
- Review and Approve final Action Plan(s)
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Implementation & Management (Optional)
This step manages the work being done through completion:
- Manage resources, activities and plan(s) through change and to completion
- Sustain motivation, momentum and learning for ongoing performance
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Evaluations & Termination
This step reviews the results comparing them to the agreement and terminates the engagement
- Review results against agreement
- Terminate the Engagement
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