Chaosity Collaborative Process Improvement

Collaborative Process Improvement

Chaosity Process Improvement Services

We work with organizations to help them understand and improve their business processes. We do this through facilitated work sessions that bring stakeholders, technologists, and business subject matter experts together to collaboratively scope the improvement effort, define the targets, map & analyze the processes, and identify desired improvements.

Benefits

Performing process improvement collaboratively gives your organization key benefits not possible using more traditional methods. Collaborative Process Improvement will give your team..

Shared Understanding - It creates awareness of the work being performed in each area, easily allowing identification of redundancy, waste, and improvement.
Gap Awareness - It allows identification of the gaps from all points of view that exist between “where we are” and “where we want to be“.
Better Planning - It enables implementation of change to be cohesive and planned, rather than adhoc.
Improved Adoption of Change - It promotes team ownership of new or modified business processes and lays the foundation for training and communication.

Approach
Each step may require a series of collaborative, facilitated work sessions to achieve the final work products.

Click to expand each topic for more details

Define the Scope of Change
This step involves holding a facilitated work session with the leadership team to:
- Define improvement purpose, objectives & targets.
- Define the scope of improvement analysis.
- Identify the business processes within scope.
- Define success.
- Determine the improvement identification target date.
- Identify the Improvement project team and it's charter.
Analyze the Processes
This step involves holding multiple work sessions to:
- Understand and document the “As Is” business processes.
- Identify areas of concern or opportunity.
- Identify root causes.
- Identify baseline measures.
- Define and document the “To Be” business processes.
Identify Gaps and Improvements
This step requires several focused work sessions to:
- Identify ways to solve root causes - procedural or process changes, technology enhancements, environmental changes, training, etc.
- Detail out recommended improvements - owner, assumptions, benefits, high-level task plan, recommended team composition, project phasing, etc.
Define Improvement Projects
This step requires a facilitated work session with all those involved to-date in designing the improvements in order to:
- Reach a shared understanding of the impact, resources, timing and cost/benefit.
- Determine which improvements to implement.
- Identify project sponsors or champions.
- Establish the project teams, charters, and scope of improvement.
Launch Improvement Projects
At this point, you&re ready to kick-in to your standard project methodology.
- See our “Project Facilitation Services” for details on how we can improve your project results.